The McNair Group

Testimonials

"I have personally supported and followed the work of The McNair Group through our various regions across the country since 2003, and I am convinced of its impact. From large to small organizations, we have results that this program is making a difference!"

George Kessinger
President and CEO
Goodwill Industries International

"...they provide the wisdom and tools essential for companies to build that phenomenal experience every customer yearns for."

Mike Tattersfield
President and CEO
Caribou Coffee Company

"When I decided I wanted to elevate the customer service we provide to the citizens of the City of Charleston and to each other as fellow City employees to an even higher level than existed, I turned immediately to these professionals to assist us in that effort. Their focus on our entire service culture, from training the workforce to getting customer and employee feedback to creating teams to sustain the service gains, have helped make us a more responsive and customer-centered city government."

Joseph P. Riley, Jr.
Mayor
City of Charleston

"Over several years and in multiple forums we've benefitted greatly from the McNair Group's insights on leadership and change management."

Rick Redden
Regional President
Wachovia Bank, N.A./a Wells Fargo Company

"The impact of this training has exceeded my expectations. We have seen immediate improvement in customer service levels, employee motivation and a sense of teamwork. I hope to extend the training to airport tenants, taxi drivers, etc as soon as we complete implementation for Charleston County Aviation Authority."

Susan M. Stevens, AAE
Director of Airports
Charleston County Aviation Authority

"Thank you for making a difference in our organization! Your leadership and dedication are so admired. You've been our partner for the past 4 years and helped us reach for excellence!"

Terri Haack
Managing Partner
Destination Hotels and Resorts

"The McNair Group has been a business partner with the Medical University of South Carolina for the past 6 years. They have been involved in strategic goal setting, measures and the professional development of more than 500 leaders and thousands of our frontline staff members across our campus. Their depth of expertise, passion and flexibility have been their hallmarks!"

Betts Ellis
Administrator
Medical University of South Carolina

"Our work with The McNair Group has changed the face of our organization. It has become part of our culture to treat each other and our customers with more respect. It has decreased the number of customer and employee complaints. I highly recommend this program to each and every organization looking to improve."

Catherine Meloy
President & CEO
Goodwill of Greater Washington

"I will never forget the positive spirit with which everyone, including the inevitable skeptics, embraced the entire initiative. The results have been terrific!

Bill Griswold
President
The Minneapolis Institute of Arts

"The work with The McNair Group has been absolutely phenomenal! I highly recommend it to anyone looking to improve both internal and external service."

Terry Hayes
CEO
Tacoma Goodwill Industries

 
 

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