The McNair Group

Bios

David McNair brings over 25 years of experience in the fields of Organizational and Leadership Development. As the founder of The McNair Group, he is a frequently requested speaker and coach for industries as diverse as healthcare, hospitality and tourism, retail, real estate development and utilities. David began his career with AT&T, moving to their Corporate Headquarters in the early 1980’s to work with customer service offices and retail sites across the United States. After that, he made a dramatic change to hospital administration for a large, acute care health system. In 1998 he founded The McNair Group, a team of seasoned professionals who coach organizations to higher levels of performance. While his focus is on maximizing the employee and the customer experience, he is driven by outcomes and performance measures for success!

Together with Bill Perry and Lisa Ford, David co-authored a highly successful business book, Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customers’ Expectations.

David lives in Charleston, South Carolina with his wife and four boys. When not working, he can be found on the sidelines of most any sporting event – or on the tidewaters of the Lowcountry.

Bill Perry has spent the past 15 years assisting organizations to improve their customer focus; develop their leaders; and plan their futures. His seminars and workshops on Exceptional Customer Service, and supervisory develop topics ranging from Leading Change to Motivating Staff and Self; and Communicating Effectively have received high praise from thousands of attendees across the country.

A former Captain in the U.S. Navy for 27 years, Bill left active duty in 1992 and took a position with Trident Technical College and as President of the Trident Area Community of Excellence (TACE). During his four years there, he worked with organizations throughout the region seeking to improve the quality of their products and service.

In 1996, Bill founded the Charleston Center for High Performance Organizations, and remains as its President today. He is an Executive in Residence at The Citadel, where he teaches senior cadets and a graduate level course on Exceptional Customer Service.

Bill and his wife live in Charleston, South Carolina, where their favorite pastime is spoiling their two granddaughters.

Paula Greer brings over 20 years of experience in all aspects of organizational development, including strategic planning, change management, employee engagement, meeting facilitation, leadership development, team development, communication, process improvement, customer service, and Board Retreats.

Paula has worked as an outside consultant/trainer with experience in both the public and private sector. For her work in the public sector, she received the Common Cause Public Service Achievement Award presented annually in Washington, DC, to seven recipients who have made a significant contribution to the public good. In the private sector, Paula has a broad range of experience in business segments as diverse as healthcare, utilities, service organizations, hospitality and tourism, manufacturing, and distribution.

She has also served as Senior Vice President of Organizational Effectiveness for a large, international organization. In that position, she had responsibility in the North American organization for organizational development, strategic planning, change management, communication, process improvement, quality and service initiatives, training, and human resources.

Paula has a true passion for creating work environments that allow people to give their best and make their maximum contribution. She has seen evidence throughout her career of the connection between “fully engaged” employees, well-designed processes, superior customer service/quality, profitability and workplace satisfaction.

Becky Holmes brings over 15 years of organizational development experience with practical expertise in all aspects of Human Resources and Training functions. Her expertise includes hiring and retention, training and development, compensation and benefits, health and safety, policy development and implementation, and federal contracting Affirmative Action Plans.

Becky served as Director of Human Resources in a midsize defense law firm. She has in-depth expertise in labor law and employee relation issues. She is a member of the Society of Human Resources Management and the Tri-County Human Resources Association. She has taught the Human Resources Certification Course in South Carolina since 1996 and teaches a variety of Human Resources courses today.

Becky lives in Charleston and is the Past President of The Executive Women’s Golf Association and has served two terms as the Legislative Liaison for the Tri-County Human Resources Association.

Jennifer Quattlebaum has spent the past 15 years honing her skills in the travel/tourism and hospitality markets, along with building recruitment programs for higher education institutions. For more than a decade, Jennifer has been fortunate enough to represent “America’s Most Mannerly City”, Charleston, South Carolina -- first to students as a recruiter at the College of Charleston, and then to individuals and groups at the Charleston Area Convention & Visitors Bureau.

She is a destination specialist who has worked with nearly every hotel, attraction and tour company in the Charleston area. She developed the highly popular Charleston Area Destination & Education Training (CADET) program for the Convention & Visitors Bureau. Boasting more than 125 graduates, this is a first of its kind program for the hospitality industry. Additionally, she has provided recruitment services for many colleges and universities including Clemson, Wofford, Furman and the University of South Carolina.

Jennifer serves as an adjunct faculty member at Trident Technical College’s Culinary Institute of Charleston where she is able to share her passion for providing outstanding client service with students enrolled in the hospitality program.

Jennifer and her husband, Frank, live in Eutawville, South Carolina where they are raising their two young sons and one yappy lap dog.

Todd Bradberry has enjoyed over 20 years in a career that has been highlighted by organizational growth and success. He credits this success to the empowering of others to grow and succeed. In 1986, he began a successful 18-year leadership trek with NAPA Auto Parts, Hillenbrand Industries and Caterpillar. Career growth took him to seven different cities and four states.

In 2004, Todd joined Goodwill Industries as Vice President of Retail Operations in Central Virginia. In just over three years, he helped create a customer-driven environment that dramatically improved financial outcomes, brand identity and employee satisfaction. He was instrumental in working with cross-departmental solution teams, and his focus is always on measuring and sustaining positive results.

Todd holds B.S. and MBA Degrees from Virginia Tech. He is currently President-Elect of the Hanover County Rotary Club. He lives near Richmond, Virginia, with his wife, their two teenagers and two shiftless Labs.

Sarah Boyd brings her experience in project management, business development, and corporate event planning to The McNair Group. Sarah has helped many clients build long lasting, profitable relationships with customers through strategic initiatives. An avid student of customer service approaches, she has worked with leaders of various companies to take essential steps towards organizational excellence.

Sarah is a member of the American College of Healthcare Executives, Medical Group Management Association, and the Charleston Young Professionals Association. Sarah is currently pursuing a Master’s in Health Administration at the Medical University of South Carolina and she received a Bachelor’s of Arts degree in Communication from the University of Louisville where she graduated Summa Cum Laude.

Elizabeth Berry has over 20 years in marketing and marketing research, including brand experience with Johnson & Johnson. Since 1990, she has been a qualitative marketing research consultant and has conducted extensive research for a number of categories among consumers, patients, physicians and medical professionals. She has extensive experience with acquisition/new product development teams. She also facilitates strategic planning workshops and creativity sessions to help organizations define their goals and establish strategies to reach them.

Elizabeth is a member of the Qualitative Research Consultants Association (QRCA) and currently serves on the national board. She also is a member of the American Marketing Association, the Creative Education Foundation and serves as a team leader for the Creative Problem Solving Institute, Buffalo, NY. Elizabeth received an MBA in Marketing from The Wharton School, University of Pennsylvania, 1985, and a BA in Journalism, University of South Carolina, 1977. She and her husband, Jim, and their two children reside in Summerville, S.C., and enjoy the many outdoor and water activities that the Lowcountry provides.

Jim Howell has more than 20 years experience in the creation and delivery of customer service support tools. As lead for our Help Desk and Technical Support, Jim oversees the creation and implementation of employee and customer surveys. Jim’s vast experience across industries from Hospitality and Tourism to Healthcare, Real Estate Development, Construction, Engineering and Non-profits has provided him a wealth of experience in tailoring survey tools and reports to meet our clients’ needs.

 
 

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